IT Support Apprentice

About the role

The primary function of the role is to provide effective support to the RCS customer base, covering a range of software and hardware solutions. This entails logging support requests, fault identification, and providing a satisfactory resolution to the fault or query.

• You will be responsible for the day-to-day support for our external customers
• Provide first and second line support services to customers
• Respond to customer queries received via telephone and email
• Log and track all tickets and ensure the records are kept up to date
• Ensure that all tickets are dealt with in a timely and professional manner, ensuring that all SLA’s are met
• Escalate issues to internal and external stakeholders in a timely manner with the correct information
• Provide the highest levels of service and technical fault finding to internal and external customers at all times
• Install and update software solutions

Training

Why choose our Azure Cloud Support Specialist apprenticeship?

The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.

This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.

QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:

• Learn on-premises and cloud-enabled technologies and services
• Learn technical content that aligns to and is relevant to employers and the market
• Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
• Get an introduction to Windows, Linux and PowerShell

Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux and PowerShell.

Apprenticeship standard: Information communications technician (level 3)

Training provider: QA LIMITED

After your apprenticeship

There will be an opportunity to gain a full-time role after successfully completing the apprenticeship, depending on performance and availability.

Working hours

8.45am – 5pm, Monday to Friday.

37.5 hours a week

Duration: 1 Year 5 Months

Possible start date: 6 November 2026

Wage

£18,000 a year

Skills

• Communication skills
• IT skills
• Customer care skills
• Problem solving skills
• Team working

Qualifications

• GCSE 3 of any subject (grade 4+ (A* - C)), essential
• GCSE Maths & English (grade 3+ (D or above)), essential

Benefits

• Hybrid 4 days in the office Mondays work from home
• Hands-on experience with real responsibility from day one
• Supportive working environment
• Opportunities to develop your role as the business expands

About the employer

Retail Computer Solutions Ltd was established in 1989, providing inhouse software solutions and services to retailers across the UK and beyond. Our products span Point of Sale and Store systems to Head Office and warehousing solutions.