IT Support Apprentice

About the role

This role offers hands-on experience while working towards a Level 3 IT Network Technician Apprenticeship You will support internal and external users, helping to diagnose issues, maintain systems, and contribute to a secure and efficient IT environment.

• Provide IT support via phone, email, and remote tools
• Log, manage, and update support tickets
• Troubleshoot ICT issues using appropriate tools and methods
• Communicate clearly with users, managing expectations and escalations
• Install and configure hardware, software, and network devices
• Support desktop setup, repair, and basic networking tasks
• Apply security best practices and follow organisational policies
• Assist with network device and mobile device administration
• Maintain accurate documentation of all work
• Continuously develop technical knowledge and skills

Training

Why choose our Cloud Network Specialist apprenticeship?

QA’s Cloud Network Specialist Level 3 Apprenticeship provides a solid foundation in installing network cabling and hardware. A Cloud Network Specialist’s role is both desk-based and involves visits to clients' premises to resolve issues. Apart from installing network cabling and hardware, they may also be required to assist in the deployment and management of cloud-based services.

QA’s Cloud Network Specialist Level 3 apprenticeship programme enables the apprentice to:

• Follow a cloud-first curriculum, covering on-premise and cloud-enabled networking
• Learn about core networking principles, including network addressing, cloud, virtualisation and security
• Understand the principles, hardware, protocols and services that form part of on-premise, cloud and hybrid network architectures
• Train with QA – the largest and leading provider for both Microsoft and AWS training
• Learn technical content that aligns to, and is relevant to, employers and the market
• Learn about DevOps methodologies and the fundamentals of databases and data migration

Tools and technologies learned: Learners will learn to use Microsoft Azure, AWS and Google Cloud.

Apprenticeship standard: Information communications technician (level 3)

Training provider: QA LIMITED

After your apprenticeship

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Working hours

37.5 hours per week, 9am - 5pm. Days TBC.

37.5 hours a week

Duration: 1 Year 5 Months

Possible start date: 6 November 2026

Wage

£15,600 a year

Skills

• Communication skills
• IT skills
• Organisation skills
• Problem solving skills
• Team working
• Driving licence

Qualifications

• GCSE 3 of any subject (grade 4+ (A* - C)), essential
• GCSE Maths & English (grade 3+ (D or above)), essential

Benefits

• 20+ days holiday plus bank holidays
• Pension scheme
• Ongoing training and development opportunities
• Career progression pathways
• Supportive and collaborative working environment

About the employer

CSL Data Services is a growing IT services provider delivering reliable, secure, and efficient solutions to its clients. The business prides itself on high-quality service, technical expertise, and strong client relationships.