Office Administrator Apprentice

About the role

The Business Administrator Apprentice will be a key member of Phillips Joinery, responsible for supporting the day-to-day operations of the business working alongside senior members of the team, to ensure we deliver the best possible service to those we engage with.

• Arranging deliveries and scheduling timings
• Inputting data for invoices and sending to clients
• Chasing overdue orders to achieve required delivery date
• Supporting the Purchasing Department to ensure stock items are available to safeguard continuity of supply
• Communicating with suppliers and supporting invoice queries
• Maintain supplier/client information
• Maintain equipment supplies to meet company requirements
• Assist with creating robust Standard Operating Procedures (SOP’s) across the business
• Adhering to all GDPR regulations
• Aid sales and marketing functions, from an administrative and stakeholder engagement capacity
• Ordering and managing compliance
• Cost Management and tracking of expenditure
• Manage emails and customer enquiries
• Create and update job records
• Prepare quotes and documents in readiness for the team to use
• Maintain continuity of supply for internally used items
• Maintain overdue orders reports and liaise with suppliers to expedite
• Adding new stock items to the stock management system

Training

If successful in being offered this position you will be enrolled onto the Business Administrator level 3 apprenticeship programme.

Your training will be provided by EMA Training through online sessions and you will cover the below modules:

• Business Fundamentals
• Communications and Stakeholder Engagement
• Operations and Document Management
• IT Systems and Digital Competency
• Planning, Prioritisation and Project Support
• Decision Making and Process Improvement
• Professionalism and Personal Development

Upon completing the required content, you will be assessed through a knowledge test, project presentation and professional discussion.

Apprenticeship standard: Business administrator (level 3)

Training provider: EMA TRAINING LIMITED

After your apprenticeship

Opportunity to progress into a full time position with the company, while studying an AI focused apprenticeship to begin improving processes and supporting the team to work more efficiently.

Working hours

Monday to Friday, 8am to 5pm

40 hours a week

Duration: 1 Year

Possible start date: 2 November 2026

Wage

£17,680 a year

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Analytical skills
• Logical
• Team working
• Initiative
• Non judgemental

Qualifications

• GCSE 5 GCSE's including Maths and English (grade C/4), essential

Things to consider

• Due to the requirements of the role candidates must hold a full UK driving licence

Benefits

• Supportive team and Line Manager who was once an apprentice themselves
• A business that truly values its people and a clear focus on succession planning to aid employee growth within their role
• 28 Days Holiday entitlement (includes Bank Holidays)

About the employer

Phillips Joinery is a well-established, high-quality bespoke joinery business based in Derbyshire, working across two sites in Ashbourne and Derby. We specialise in the design, manufacture, supply & installation of premium joinery products, including traditional windows and doors, heritage restoration work, internal joinery, furniture, specialist counters, and fire doors.

We combine traditional craftsmanship with a modern, commercially focused approach, serving a wide range of customers across residential, commercial and specialist projects. Our reputation has been built on quality, reliability, and a commitment to delivering tailored solutions that meet each client’s exact requirements.

As the business continues to grow and evolve, we are investing in our people, systems, and processes to build an even stronger platform for the future. Joining Phillips Joinery means becoming part of a skilled, passionate, and supportive team where you can learn, develop and play a real role in a growing business.