Property and Guest Services Assistant Apprentice

About the role

This is a varied role working between the guest and property services departments assisting in guest communications, uploading property details, arranging trades and general admin duties required to assist running a successfully holiday agency

Office Assistant – Role Summary

The Cornish Way is looking for an organised and friendly Office Assistant to support both our Guest Services and Property Services departments.

You will report directly to the guest services and property services managers.

Key duties will include:

Uploading property descriptions and information to our website and Airbnb

Creating and updating guest welcome guides

Responding to guest enquiries and assisting with bookings

Uploading mandatory compliance documents for new properties

Scheduling routine property checks and servicing

Liaising with tradespeople and arranging general maintenance callouts

The role requires excellent organisation, attention to detail, good communication skills and confidence using online systems.

Training

Apprenticeship standard: Business administrator (level 3)

Training provider: TRURO AND PENWITH COLLEGE

After your apprenticeship

• On completion of a successful apprenticeship, there may be an opportunity for a full-time position.

Working hours

Working Days: 4
Working Times:9.30 – 5.30
One Saturday per month. Located in a shop front in Penzance

30 hours a week

Duration: 1 Year 9 Months

Possible start date: 9 November 2026

Wage

£15,600 a year

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Team working
• Initiative
• Patience
• Able to use Word and Excel

Qualifications

• GCSE any other 3 subjects (grade 4 or above), essential
• GCSE English (grade 4 or above), essential
• GCSE Maths (grade 4 or above), essential

Benefits

• Pension after probationary period.

About the employer

Established in 2010 The Cornish Way is a boutique holiday letting agency specialising in letting properties in the far west of Cornwall. We are a growing business currently managing circa 60 properties with a team of 4 who are based in Penzance.