Ref: BA37 Patient Services Co-ordinator Apprentice at Drs Ansari, Carradus & Farndell

About the role

• Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
• Positively promote the practice to ensure a consistent growth in patient list size
• Provide general administrative assistance to the practice team

• To gain a thorough knowledge of all Practice procedures.
• To work in accordance of written protocols
• Sorting and distributing incoming mail, ensuring individual correspondence is dealt with i.e. reports etc.
• Filing letters, notes / forms / results and maintaining patient records manually and electronically
• Processing online blood test forms
• Opening and distributing post
• Dealing appropriately with outgoing mail
• Patient contact using telephone / email and text message

Training

Apprenticeship standard: Business administrator (level 3)

Training provider: RUNSHAW COLLEGE

After your apprenticeship

• Possibility for further progression in NVQ's

Working hours

Monday 7.30am - 4.00pm.
Tuesday 7.30am - 1.00pm.
Wednesday, 8.00am - 5.00pm.
Thursday, off the job and portfolio day and will be in the practice for 6 hours, 7.30am – 1.00pm. Friday, 8.00am - 6.30pm.

37 hours a week

Duration: 1 Year 6 Months

Possible start date: 1 December 2026

Wage

£15,392 to £24,454.04 a year

Skills

• Communication skills
• Attention to detail
• Customer care skills
• Administrative skills
• Team working

Qualifications

• GCSE GCSE English (grade A*-C/Grade 9-4 Equivalent), essential
• GCSE GCSE Maths (grade A*-C/Grade 9-4 equivalent), essential

Things to consider

• In order to progress your application, we will require you to complete additional paperwork and complete a Century assessment
• The information will be sent via email if you meet the entry requirements set by the employer and linked training provider for the vacancy
• Please check your junk mail whilst the vacancy is open

About the employer

• Busy GP practice part of Preston & South Ribble Primary Care Network with extensive healthcare team serving local community healthcare services
  Patient list size not exceeding 10,500 patients