IT Helpdesk Technician Apprentice

You will begin with structured, process-led tasks such as building and preparing computers, installing approved software, handling equipment, and creating, changing or removing user accounts. You will progress into first-line support, Microsoft 365 administration, troubleshooting, customer communication, monitoring and on-site work. Training: Information communications technician (level 3) (Level 3) Duration: 1 Year 5 Months Wage: £18,000 a year Training provider: QA LIMITED