IT Engineering Apprentice

About the role

Start building a career in IT infrastructure, networking and cloud technologies! This is an opportunity to gain hands-on experience, work alongside experienced engineers, earn industry-recognised qualifications and build the skills needed for a long-term career in systems engineering, cloud computing and network operations.

• Assisting with the development, testing and deployment of new IT and network solutions.
• Supporting the Network Operations Centre (NOC) with technical troubleshooting and second- and third-line support activities, with guidance from experienced engineers.
• Working with Microsoft technologies, including Microsoft 365 and Azure.
• Gaining exposure to networking technologies from vendors including Ubiquiti, Cisco/Meraki, Nokia and Fortinet.
• Assisting with technical investigations and root cause analysis of issues.
• Maintaining documentation and contributing to the internal knowledge base.
• Producing reports and supporting operational activities.
• Working on technical projects designed to build your knowledge and practical experience.

Training

The programme integrates live and online workshops with self-paced learning, employing a guided discovery approach for individual learner contexts.

Learners are assigned a Digital Learning Consultant (DLC) for personalised coaching and support. These specialists ensure their successful progress, wellbeing, and readiness for assessments.

Apprenticeship standard: Information communications technician (level 3)

Training provider: QA LIMITED

After your apprenticeship

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Working hours

Monday to Friday, 9am-5pm with 30 minutes lunch break.

37.5 hours a week

Duration: 1 Year 5 Months

Possible start date: 22 October 2026

Wage

£20,000 a year

Skills

• Communication skills
• IT skills
• Attention to detail
• Problem solving skills
• Team working

Qualifications

• GCSE 3 of any subject (grade 4+ (A* - C)), essential
• GCSE Maths & English (grade 3+ (D or above)), essential

Benefits

• 20 days holiday allowance, increasing to 25 with service, plus UK bank holidays.
• Company pension scheme.
• Hands-on experience in a thriving and supportive IT security environment.
• Opportunities to work with cutting-edge security technologies and solutions.
• Mentorship from experienced cyber security professionals.
• Competitive apprenticeship salary with potential for progression upon completion.

About the employer

SNO is a trusted provider of network operations, managed IT services, cloud solutions and cyber security services. Since launching in 2017, we've grown into an international organisation supporting customers across the UK, US and beyond. Our team of more than 100 specialists help businesses stay connected, secure and future-ready through innovative technology solutions.