Level 3 IT Support Apprentice

About the role

Join BMT as an IT Support Apprentice and start your IT career. Gain hands-on experience providing first-line support, troubleshooting hardware / software, assisting with installations and maintaining IT/AV systems. Develop networking, Microsoft, Teams Rooms and customer service skills on a level 3 apprenticeship.

Key Responsibilities:

IT Support:

• Provide first-line technical support to customers and colleagues
• Respond to IT and technology support requests by phone, email and remote support
• Log, track and update support tickets
• Diagnose and resolve common hardware and software issues
• Escalate more complex technical issues to senior engineers where appropriate
• Maintain accurate records of technical issues and resolutions
• Follow troubleshooting procedures and develop a structured approach to problem-solving
• Provide clear and professional communication to customers throughout the support process

Hardware & Software:

• Assist with the setup, configuration and maintenance of computers, laptops and peripherals
• Support the installation and configuration of software and applications
• Troubleshoot monitors, displays, cameras, microphones, speakers and other peripherals
• Assist with device configuration and user setup
• Support equipment upgrades and replacements
• Carry out basic hardware diagnostics and testing

Audio Visual & Teams Support:

A key part of the role will be supporting the technology that BMT installs for its customers.

You will gain practical experience with:

• Microsoft Teams Rooms
• Video conferencing systems
• Meeting room displays
• Cameras and microphones
• Room control systems
• Digital signage
• Room booking systems
• BYOD solutions
• Audio equipment
• Connectivity between AV devices

BMT delivers Teams Room environments ranging from small huddle spaces through to larger boardrooms and event spaces, giving the apprentice exposure to a variety of technologies and configurations.

Networking & Connectivity:

You will develop practical knowledge of the infrastructure that supports modern workplaces, including:

• Wi-Fi networks
• LAN infrastructure
• VLANs
• Routers and switches
• Firewalls
• Network troubleshooting
• Internet connectivity
• Fibre connections
• Network security
• Basic IP networking

BMT provides managed Wi-Fi and LAN solutions incorporating areas such as firewalls, VLANs, firmware updates and security updates.

You will support the wider engineering team in identifying and resolving connectivity issues and developing your understanding of how different technologies work together.

Installation & Onsite Support:

• Assist engineers with customer installations
• Help prepare equipment before installations
• Assist with configuring and testing technology
• Support onsite troubleshooting
• Test AV and IT equipment following installation
• Help ensure systems are working correctly before handover to the customer
• Assist with customer demonstrations and basic user training
• Follow health and safety procedures when working onsite

Maintenance & Security:

• Assist with routine maintenance of customer technology
• Support firmware and software updates
• Identify potential technical issues before they impact customers
• Follow security procedures and best practices
• Assist with maintaining accurate equipment and configuration records
• Escalate potential security concerns appropriately

BMT's support offering includes remote support, warranty management, onsite engineering and firmware/security updates, providing a strong environment for the apprentice to develop practical support skills.

Training

Velocity apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team.

Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects.

Throughout the apprenticeship, learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme.

Apprenticeship standard: Information communications technician (level 3)

Training provider: VELOCITY 1ST LIMITED

After your apprenticeship

The role offers long-term security and the opportunity to progress into a permanent position.

Working hours

Monday - Friday 9.00am - 5.30pm.

37.5 hours a week

Duration: 1 Year 4 Months

Possible start date: 19 October 2026

Wage

£15,600 a year

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Logical
• Team working
• Initiative
• Interest in IT & technology
• Follows technical processes
• Keen to learn new technology
• Willing to travel to sites
• PC building/troubleshooting
• Microsoft Windows knowledge
• Microsoft 365 familiarity
• Basic networking knowledge
• Teams/Zoom experience
• AV equipment experience
• Interest in cyber security
• Helpdesk/ticketing systems

Qualifications

• GCSE 3 more other than English and Maths (grade A*-C/ 9-4), essential
• GCSE English (grade A*-C/ 9-4), essential
• GCSE Maths (grade A*-C/ 9-4), essential

About the employer

BMT is a technology solutions business specialising in Audio Visual and Telecommunications solutions, supporting businesses with the design, installation and ongoing maintenance of their technology infrastructure.

From Teams Rooms, room booking and digital signage to fibre internet, Wi-Fi, LAN services and telephony, BMT helps organisations create reliable, efficient and connected working environments.

BMT also provides project management, technical support, onsite engineering, firmware updates and ongoing maintenance to ensure customers' systems continue to operate effectively.