IT Support Technician Apprentice

About the role

We are now looking for an eager candidate to join us as an apprentice. You will work with public and private cloud services, large enterprise wired and wireless network infrastructures through to end user troubleshooting.

• Provide first-line IT support to end users via phone, email and ticketing systems
• Log, update and manage support tickets in line with agreed SLAs
• Troubleshoot hardware, software and Microsoft 365 issues
• Support users with password resets, account administration and access requests
• Escalate complex technical issues to senior engineers where required
• Assist with device setup, configuration and deployment
• Support Microsoft Windows desktop and laptop environments
• Deliver excellent customer service and maintain regular communication with users
• Create and maintain technical documentation and knowledge base articles
• Participate in training and development activities as part of the Level 3 IT apprenticeship

Training

The programme integrates live and online workshops with self-paced learning, employing a guided discovery approach for individual learner contexts.

Learners are assigned a Digital Learning Consultant (DLC) for personalised coaching and support. These specialists ensure their successful progress, wellbeing, and readiness for assessments.

Apprenticeship standard: Information communications technician (level 3)

Training provider: QA LIMITED

After your apprenticeship

The right apprentice will have a chance to gain a full-time job and the opportunity to mould their own career with guidance from an experienced and knowledgeable team.

Working hours

9:00am - 5:30pm

37.5 hours a week

Duration: 1 Year 5 Months

Possible start date: 22 October 2026

Wage

£18,000 a year

Skills

• Communication skills
• IT skills
• Team working

Qualifications

• GCSE 3 of any subject (grade 4+ (A* - C)), essential
• GCSE Maths & English (grade 3+ (D or above)), essential

Benefits

• Casual dress code
• Friendly atmosphere
• Regular staff lunches (paid for by company)
• Holiday entitlements
• Company pension

About the employer

We are an award-winning managed IT services and support provider. We specialise in providing end-to-end solutions for a large portfolio of customers. We have been growing since being established in 2001 fuelled by our commitment to innovation and exceptional customer service.