Data & Operations Technician Apprentice

About the role

Kick-start your career in data and business operations with Testo Industrial Services. As a Data & Operations Apprentice, you'll gain hands-on experience working with customer service, operations and logistics data, supporting the smooth running for the business while developing valuable data and analytical skills.

As a Data & Operations Technician Apprentice, you will support the day-to-day operations of the business across order fulfilment and logistics functions. You will work with customer, operational and logistics data to ensure records are accurate, orders are processed efficiently and customers receive excellent service.

This is an excellent opportunity to develop practical data skills while gaining experience in a busy operational environment. You will learn how business data is captured, maintained and used to support decision-making, customer service and operational performance.

Duties will include:

• Processing incoming customer orders and equipment.
• Entering, maintaining and validating customer and operational data within company systems.
• Booking customer equipment onto company databases and management systems.
• Maintaining accurate customer records and ensuring data quality standards are met.
• Monitoring data for discrepancies and supporting corrective actions where required.
• Using business systems to track customer orders and equipment throughout the process.
• Supporting the management of customer orders from receipt through to dispatch.
• Assisting with customer enquiries and providing a high level of customer service.
• Working collaboratively with colleagues across logistics, laboratory and sales teams.
• Receiving, checking and processing customer equipment.
  Supporting shipping and dispatch activities.
• Assisting with import and export administration and customs documentation.
• Liaising with logistics providers regarding collections and deliveries.
  Supporting purchasing and procurement administration.
• Maintaining operational records, documentation and compliance information.
• Supporting health and safety and facilities administration activities.
• Contributing to continuous improvement projects and process efficiencies.

Training

Training will be delivered through a combination of workplace learning and regular online sessions with The S&A Academy. The apprentice will receive dedicated support from an experienced trainer throughout the programme and will be given off-the-job training time to complete apprenticeship activities, assignments and projects. Training sessions will typically take place remotely, alongside practical learning within the workplace, allowing the apprentice to apply their knowledge and skills directly to their role.

Apprenticeship standard: Data technician (level 3)

Training provider: THE S&A TRANSFORM GROUP LIMITED

After your apprenticeship

Upon successful completion of the Level 3 Data Technician Apprenticeship, there may be an opportunity to secure a permanent position within Testo Industrial Services. As a growing business and part of the global Testo Group, we are committed to developing talent from within and supporting employees to progress their careers.

The successful apprentice could progress into roles such as Data Technician, Operations Administrator, Logistics Coordinator, Customer Service Administrator or Order Fulfilment Administrator, with opportunities to further develop specialist skills and undertake additional training and qualifications. Strong performance and a positive attitude may also lead to wider career opportunities across the business.

Working hours

Monday to Thursday, 8:15am to 5:00pm.
Friday, 8:15am to 3:45pm.
Lunch break: 1 hour each day.

37.5 hours a week

Duration: 2 Years

Possible start date: 29 October 2026

Wage

£18,000 a year

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Analytical skills
• Logical
• Team working
• Creative

Qualifications

• GCSE English (grade 4), essential
• GCSE Maths (grade 4), essential

Benefits

• 22 days annual leave + bank holidays.
• Annual leave increases to 25 days after 5 years' service.
• Company closure days between Christmas and New Year.
• Full training and support throughout.
• Opportunities for career progression within a growing business.
• Be part of a global organisation with a strong international brand.
• Gain experience across multiple business functions, including data, logistics and operations.

About the employer

Testo Industrial Services Ltd is a leading provider of calibration, testing and asset management services, supporting customers across a wide range of industries to maintain compliance, quality and operational performance. As part of the globally recognised Testo Group, we combine the benefits of an international organisation with the supportive environment of a close-knit local team.

With ambitious growth plans and a commitment to excellence, we pride ourselves on delivering high-quality services and exceptional customer support. Our employees play a key role in our success, and we are passionate about investing in training, development and career progression. Joining Testo Industrial Services offers the opportunity to develop valuable skills, gain industry experience and build a long-term career within a growing business.