IT Support Apprentice

About the role

You will join our internal IT team and help provide practical technology support across Corstorphine & Wright’s studios. You will gain hands-on experience preparing and deploying devices, supporting new starters, maintaining IT assets and helping colleagues with everyday technology.

• Device deployment, configuration and refresh activities
• New starter and leaver technology processes
• Asset management, stock control and inventory maintenance
• Desk moves and workstation setup
• Mobile device and peripheral support
• Meeting room and collaboration technology support
• Printer support and troubleshooting
• User administration activities
• Documentation and knowledge base maintenance
• Support technology rollouts and improvement initiatives
• Work closely with our internal IT team, external managed service provider, and other technology suppliers
• Assist with business application support and administration
• Microsoft 365 administration
• Microsoft Intune administration
• User provisioning
• Device compliance activities
• Security housekeeping

The apprentice will be supported with the above activities and will work more independently on tasks as capability develops throughout the apprenticeships. This description reflects the core activities of the role but is not intended to be all-inclusive and other duties may be required in addition to changes in the emphasis of duties as required from time to time. There is a requirement for the post holder to recognise this and adopt a flexible approach to work.

Job descriptions will be reviewed regularly and where necessary revised in accordance with organisational needs. Any major changes will be discussed with the post holder.

Training

Expected duration: 17 months
Apprenticeship level: Level 3
Programme: Information Communications Technician
During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment / training and online learning working towards completing the Information Communications Technician qualification.
The training covers the following core occupational duties:
https://skillsengland.education.gov.uk/apprenticeships/st0973-v1-2

Apprenticeship standard: Information communications technician (level 3)

Training provider: TECHNICAL PROFESSIONALS LIMITED

After your apprenticeship

Upon completion of the apprenticeship, the successful candidate will have a level 3 qualification as an ICT Support Technician.

Working hours

Monday - Friday (Times to be confirmed).

37.5 hours a week

Duration: 1 Year 5 Months

Possible start date: 26 October 2026

Wage

£26,300 a year

Skills

• Communication skills
• IT skills
• Attention to detail
• Customer care skills
• Logical
• Team working
• Patience

Qualifications

• GCSE English (grade 4/C), essential
• GCSE Maths (grade 4/C), essential

Things to consider

It is a requirement to have five GCSE 9-4 grades or equivalent (including English and Maths) to apply for this type of apprenticeship. If you do not have these grades but have completed numeracy and literacy Key Skills / Functional Skills at level two you may also apply for these apprenticeships.

Eligibility:

You must meet the following eligibility criteria to apply for the role:

• Hold valid residency status
• Have the right to work in the UK

About the employer

Corstorphine & Wright operates across multiple offices and relies on technology, digital design platforms, information management systems and business applications to support project delivery and business operations. The IT Support Apprentice will provide operational support across the practice while undertaking a structured apprenticeship programme and developing into a future technology professional.