IT Apprenticeship

About the role

Are you passionate about tech and eager to learn? Join Hero IT Support as an IT Apprentice!

The ideal candidate is someone eager to learn, motivated to tackle real-world IT challenges, and ready to develop their skills through hands-on experience. The successful apprentice will join a supportive and friendly technical team.

• Setting up client accounts and passwords using Windows Group Policy Management for Office 365.
• Effectively communicating via email, telephone, and face-to-face interactions to offer technical advice and guidance on-site.
• Utilising their ticketing system to guide clients through issue resolution and adhere there 2 hour critical and 8-hour response SLAs.
• Leveraging troubleshooting tools like Advanced IP Scanner, PowerShell Commands to work through scrips for Windows issues, and Sara Tools for Microsoft problems.
• Performing stress tests and diagnostics when receiving or ordering equipment, ensuring everything operates flawlessly before deployment.
• Conducting cable tests and diagnostics to pinpoint issues with sockets or handsets, and testing Firewalls to diagnose LAN or WAN problems.
• Configuring and installing hardware both virtually and physically.

Training

This Level 3 apprenticeship provides everything you need to immerse yourself in the exciting world of technology and launch a rewarding career in IT.

You’ll get hands-on experience in all areas of technical support, from configuring devices to supporting with software, optimising performance and setting up virtual environments. With our unique curriculum and one-to-one support, you’ll accelerate your skills and get the qualification and confidence you need to thrive in IT.

Apprenticeship standard: Information communications technician (level 3)

Training provider: BALTIC TRAINING SERVICES LIMITED

After your apprenticeship

Possible progression upon successful completion of the apprenticeship.

Working hours

8:30am-5:30pm Monday to Friday.

37.5 hours a week

Duration: 1 Year 3 Months

Possible start date: 30 October 2026

Wage

£18,000 a year

Skills

• Communication skills
• IT skills
• Attention to detail
• Customer care skills
• Problem solving skills
• Analytical skills
• Team working

Qualifications

• GCSE English (grade 5), essential
• GCSE Math (grade 4), essential

Benefits

• Option to work on call which is an extra £200 per week!
• 20 days holiday plus 8 bank holidays.
• £15 weekly food budget from ASDA to cook with.
• Supportive working environment.
• Staff nights out.
• Great internal progression opportunities.
• Office gym.

About the employer

Hero IT Support has spent over 15 years delivering world-class IT services and tailored technology solutions to businesses across the UK. Known for exceptional customer service, rapid response times, and long-term client relationships, the company continues to set high standards in managed IT support. They are looking for an IT Apprentice who is enthusiastic, curious, and genuinely passionate about technology.

Hero IT Support offers structured training combined with practical experience, giving apprentices exposure to everything from day-to-day support tasks to involvement in wider technical projects such as cloud migrations, VoIP systems, backup solutions, and business IT implementations. This blend of support and training helps build a solid foundation for a long-term career in IT.

Hero IT Support welcomes candidates who are passionate about technology, eager to learn, and ready to grow within a dynamic and supportive business.