Telecommunications and Unified Comms Apprentice

About the role

This interesting and practical apprenticeship will equip you with a skillset that translates into a real career in telecoms.

• Interpret and prioritise internal or external customer's requirements in line with organisation's policy
• Apply the appropriate tools and techniques to undertake fault finding and rectification
• Apply Continuous Professional Development to support necessary business output and technical developments
• Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
• Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
• Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
• Manage and prioritise the allocated workload effectively making best use of time and resources
• Complete documentation relevant to the task and escalate where appropriate
• Establish and diagnose the extent of the support task, in line with the organisation's policies and Service Level Agreements
• Provide remote/F2F support to resolve customer requirements
• Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
• Identify and scope the best solution associated with the task
• Test and evaluate the system's performance and compliance with customer requirements
• Escalate non routine problems in line with procedures
• Use basic scripting to execute the relevant tasks for example PowerShell, Linux
• Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
• Use a range of Cabling or Connection equipment in line with technical requirements for example physically or remotely
• Test and evaluate network environments
• Monitor performance and usage of a network
• Deploy applications on a network
• Set up storage and data access for staff
• Apply necessary security measures, in line with access requirements to a network
• Monitor network-related workloads including DNS and firewalls
• Install or undertake basic upgrades, either physically or remotely
• Establish digital communication or telecommunications systems through, for example cabling and connecting equipment
• Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements
• Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements

Training

• Information communications technician
• Online training resources via Cirencester College

Apprenticeship standard: Information communications technician (level 3)

Training provider: CIRENCESTER COLLEGE

After your apprenticeship

A level 3 ICT qualification upon achievement.

Working hours

Monday - Friday, 09:00 - 17:30, with 1 hour lunch.

37.5 hours a week

Duration: 1 Year 6 Months

Possible start date: 14 November 2026

Wage

£15,600 a year

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Creative
• Initiative
• Non judgemental
• Patience

Qualifications

• GCSE English (grade C/4), essential
• GCSE Maths (grade C/4), essential

Things to consider

There may be some occasional customer site work as part of your training, but you will be accompanied by a qualified co-worker who will be mentoring you during such visits. A driving licence would be a very useful asset.

Benefits

• Company gym scheme
• Free tea and coffee
• May be eligible for company benefits scheme

About the employer

Mainstream Digital are a Managed Services Provider, specialising in the provision of Telecoms Solutions, IT Services and Cyber Mitigation Services. We are a service led organisation and we differentiate ourselves by our customer orientated levels of support.