Level 3 AI Support and productivity apprentice

About the role

We are looking for an AI Support & Productivity Apprentice to help our team get the most out of the digital and AI tools we use every day. ProfDoc and our sister brands have adopted AI assistants, automation and a growing set of in-house tools, and we need someone to support colleagues in using them.

•Provide first-line support to colleagues on our applications and AI tools, in person, by phone, email and Teams

•Help onboard and train users on AI assistants, Microsoft 365 and our internal tools, and advise on how to work more productively with them

•Log, prioritise and document support requests so there is a clear record of what was done and what is outstanding

•Diagnose the root cause of application and technical issues, fix what you can, and escalate the rest

•Configure user accounts, software and settings on our systems to meet each team's needs

•Carry out basic data analysis and reporting using Excel and our reporting tools, for example on tool usage or team productivity

•Support continuous improvement projects such as automating repetitive admin tasks and rolling out new features

•Apply our data security, GDPR and acceptable-use policies in everything you do, and help colleagues do the same

•Research and test new tools and features, and explain technical options in plain language to non-technical colleagues

•Manage your own workload against agreed priorities and keep up to date with developments in AI and productivity software

Training

15 months. Delivered remotely, includes 13 days of virtual workshop delivery.

Candidate will achieve Digital Support Technician Level 3 (AI Support & Productivity Technician):

Digital Workplace, Data & AI Foundations
Digital Systems, Applications & Stakeholder Productivity
AI-Enhanced Helpdesk, Troubleshooting & System Maintenance
Cyber Security, Data Protection & Risk Management
AI, Continuous Improvement & Digital Transformation

Apprenticeship standard: Digital support technician (level 3)

Training provider: LEEP TALENT LIMITED

After your apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

Tech and digital professionals in London earn an average salary of £52,500 per year, so this apprenticeship could be the start of a very promising and profitable career.

Working hours

Monday to Friday 9am to 5pm

37.5 hours a week

Duration: 1 Year 5 Months

Possible start date: 11 November 2026

Wage

£20,000 a year

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Creative
• Initiative
• Patience

Qualifications

• GCSE English (grade 4/C and above), essential
• GCSE Maths (grade 4/C and above), essential

About the employer

ASG WELLNESS BEING LTD is a specialist medical recruitment agency based in Watford. For over 13 years we have placed doctors into NHS and private healthcare settings across the UK, covering primary care, secondary care, elective consultant work, theatres and pharmacy. We are part of a wider group of healthcare recruitment brands including MedMatch Dental and MedMatch Medical.

We are a small, close-knit team of around 20 consultants and support staff, which means an apprentice here gets real responsibility early, works directly with directors and managers, and sees the impact of their work on the business every week.