Hospitality Accommodation Team Member Apprentice

About the role

Join Cedar Hollow as an Apprentice Hospitality Accommodation Team Member! Learn how a growing woodland business operates from start to finish. You will prepare accommodation, assist with food, welcome visitors, and host guest experiences while gaining a Level 2 qualification with HIT Training. Free living accommodation included.

• Prepare guest accommodation to high standards prior to arrival
• Welcome guests, answer enquiries, and offer local recommendations
• Prepare and serve breakfasts, guest treats, and beverages
• Assist in hosting unique guest experiences such as honey tastings, the Bee Museum, and the Illusion Trail
• Carry out routine safety, hygiene, and facilities checks across the property
• Monitor inventory supplies and maintain clean, organized operational areas

Training

Training will take place on-site at Cedar Hollow under the guidance of our experienced team, alongside regular 1-to-1 coaching sessions with a dedicated HIT Training assessor. Learning is delivered through practical, hands-on workplace tasks and flexible online study modules, with dedicated off-the-job training time allocated within your normal working hours.

Apprenticeship standard: Hospitality accommodation team member (level 2)

Training provider: THE OPPORTUNITY PROVIDER LTD

After your apprenticeship

Completing this Level 2 apprenticeship provides broad experience across accommodation, guest services, food and beverage, and experience hosting.

As skills, confidence, and operational judgment grow, progression routes include taking on greater responsibility in guest enquiries, room inspections, routine checks, and experience delivery.

For further career development, progression opportunities include moving onto a Level 3 Hospitality Supervisor apprenticeship standard or pursuing specialized operational training. Within Cedar Hollow, progression means taking on increased operational responsibility while remaining actively involved in guest care and property operations.

Working hours

Shifts depend on guest arrivals, departures, and venue bookings. Rota includes varied start/finish times, evenings, and weekends.

Agreed hours and shift patterns will be explained before accepting.

40 hours a week

Duration: 1 Year

Possible start date: 1 March 2027

Wage

£16,640 a year

Skills

• Communication skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Team working
• Patience
• Physical fitness

Benefits

Free on-site living accommodation included.

Employees also enjoy opportunities to access and use Cedar Hollow’s facilities in their off-time, set in a tranquil woodland environment.

Fully funded external training in Food Safety, First Aid, and Fire Safety will also be provided.

About the employer

Cedar Hollow Oxford is an independent woodland retreat set within 12 acres of private woodland on the edge of Oxford, beside the C. S. Lewis Nature Reserve and Shotover Country Park.

We create imaginative, design-led stays that combine nature, storytelling and a little magic. Our accommodation includes a woodland treehouse, characterful hideaways and immersive experiences inspired by Oxford’s literary and creative heritage.

At the heart of Cedar Hollow is a belief that hospitality should feel personal, memorable and rooted in its surroundings. We care deeply about conservation, sustainability and supporting artists, makers and craftspeople, while giving guests the opportunity to slow down, reconnect with nature and experience something they would not find in a conventional hotel.

What makes us different is the combination of woodland, creativity, playfulness and thoughtful hospitality woven throughout the entire experience.