IT Help Desk Support Specialist Apprentice

About the role

This is a full-time hybrid role for an Information Technology Help Desk Support Specialist, based in Warrington with flexible opportunities for remote work. The role involves providing excellent customer service and technical assistance by troubleshooting and resolving IT issues.

• Provide end-to-end support for Windows and Mac Desktops and the Microsoft 365 suite (One Drive, Outlook, Teams, Word, Excel and SharePoint)
• Manage user accounts, permissions, and groups via Active Directory and Azure AD (Entra ID)
• Tackle hardware problems (laptops and PC's), basic networking issues (Wi-Fi, VPN, DHCP / DNS), Microsoft 365 (Email, One drive, SharePoint and Microsoft Teams)
• Assist with password resets, MFA enrolment, and ensuring workstations remain compliant and patched

Training

Information Communications Technician Level 3.

Apprenticeship standard: Information communications technician (level 3)

Training provider: NOWSKILLS LIMITED

After your apprenticeship

Your earnings can increase over time with an apprenticeship.

Successful completion of the apprenticeship may lead to a permanent full-time role, subject to performance and business needs.

Working hours

Monday - Friday 9.00am - 5.00pm.

37.5 hours a week

Duration: 1 Year 4 Months

Possible start date: 29 November 2026

Wage

£15,600 a year

Skills

• Communication skills
• IT skills
• Organisation skills
• Problem solving skills
• Team working
• Initiative

Things to consider

• Good knowledge and experience with Microsoft Windows 11 and Office 365
• Knowledge of PC hardware and reloading / preparing PC’s
• Basic networking skills
• Good problem-solving skills
• Good communication and writing skills
• Ability to work as part of a team
• Initiative to work on your own
• Passion for IT and Technology
• Thirst for knowledge

About the employer

Professionals from Broad Access Services and its partner community will advise you on optimal ways to use technology. We can provide help to develop a strategic roadmap that aligns your IT strategy and investments to your business priorities. We also assist in developing specific strategies for mobility, cloud, and IT-as-a-service to help you unlock the potential of these emerging technologies.