IT Support Apprentice

About the role

Start Software develops specialist software used by organisations in the UK and internationally to manage environmental compliance. We are looking for an enthusiastic IT Support Apprentice who enjoys solving problems, learning new technology and helping people.

Key Responsibilities:

• Respond to customer queries by phone and email
• Log, manage and update support tickets
• Investigate and resolve common software issues
• Help customers use Alpha Tracker and related applications
• Escalate complex issues to senior colleagues
• Test software updates and new features
• Assist with software upgrades and installations
• Create and update support documentation
• Maintain accurate customer records
• Work with the Development and Project teams

Training

You will gain practical experience in:

• IT and application support
• Software troubleshooting
• Customer service
• Microsoft SQL Server and databases
• Cloud-hosted software
• Software testing
• Cyber security
• Business communication

Apprenticeship standard: Information communications technician (level 3)

Training provider: METAGEDU APPRENTICESHIPS LTD

After your apprenticeship

Information Communication Technician (ICT) Level 3 qualification.

Working hours

Monday to Friday. Shifts to be confirmed.

37.5 hours a week

Duration: 1 Year 9 Months

Possible start date: 2 November 2026

Wage

£15,600 a year

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Problem solving skills
• Team working
• Analytical skills
• Logical
• Initiative

Qualifications

• GCSE Maths (grade 4-9), essential
• GCSE English (grade 4-9), essential

Things to consider

What We Offer

• A fully funded apprenticeship qualification
• Structured training and mentoring
• Hands-on experience and real responsibility
• A friendly and supportive working environment
• Opportunities to progress into a permanent IT Support role
• Exposure to software development, databases and cloud technology

About the employer