Apprentice Team Leader

About the role

At the Black Horse, we take pride in serving traditional pub food in the heart of Exeter. Our family-friendly menu features everything from crispy fish & chips and juicy burgers to fresh salads and a variety of tempting small plates. Enjoy al fresco dining in our beer garden or cosy up inside and catch all the live sports action.

As an Apprentice Team Leader with Urban Heritage, your motivational skills and passion for customer care make you the perfect person to lead our front of house teams. You'll ensure that each team member knows their stuff and can wow customers with a 5* experience. And it doesn't stop with food and drink! From quizzes to music evenings - your creativity and organisational skills can bring communities closer together.

Urban Heritage are contemporary pubs that blends the character and authenticity of Britain's traditional pubs with the energy and style of modern city living. We celebrate the meeting of old and new and focus on premium drinks, craft beers, cocktails, quality wines and a good menu that balances classic pub favourites with contemporary dishes and seasonal flavours. Whether guests are joining for after-work drinks, weekend brunch, casual dining, or evening occasions, Urban Heritage creates an environment that feels stylish, energetic, and effortlessly welcoming.

As an Apprentice Team Leader you will:

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Deputise for the management team and resolve any issues that arise in their absence.
• Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
• Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.
  What you'll bring:
• A great eye for detail, making sure every pint is poured to perfection.
• Be a role model to the team on giving great service and making sure every customer receives a warm welcome.
• An ability to think on your feet and adapt to whatever challenges arise during a busy shift.
• A positive can-do attitude and be a real team player.

We're all about rewarding our team's hard work, that's why you will benefit from:

• Discount of 33% for you and 15% for your loved ones on all of our brands - so you enjoy your favourite food and drink at a discount.
• Free employee assistance program - mental health, well-being, financial, and legal support because you matter!
• Enhanced, family-friendly maternity and paternity policies.
• Menopause Friendly Employer.
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels - so you can enjoy a weekend away without breaking the bank.
• Refer a friend - who do you know who could be interested in a new role? When they are placed, you could earn up to £1,500 for referring them!
• Wagestream - access your wage before payday for when life happens.
• Retail discounts - Receive up to 30% off at Superdrug, exclusive discounts with Three Mobile along with many more...

What your apprenticeship includes:

• You won't need to attend college; our apprenticeships are delivered through work-based training which includes a mixture of face-to-face sessions and remote Team calls with your Lifetime Learner Coach every 6 weeks. You will also have a mentor within the workplace to support you.
• Obtain Functional Skills in English and maths, with support tailored to your needs (if you don't already have GCSE or equivalents)
• Reviews every 12 weeks with the Apprentice, Line Manager and Lifetime Learner Coach including feedback sessions.
  Creating places where people feel welcome, safe and that they belong.

We aim to embed inclusion into every decision we make - across our people, customers, communities, suppliers, and operations. We want to create a culture where everyone feels welcome, valued, and able to thrive.

Training

Hospitality Supervisor Apprenticeship - Food and Beverage L3 including Functional Skills in maths and English.

Apprenticeship standard: Hospitality supervisor (level 3)

Training provider: LIFETIME TRAINING GROUP LIMITED

After your apprenticeship

With Greene King and Lifetime Training, you will have the chance to further your career across our well-known brands - as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.

Working hours

30 to 35 hours worked per week. Shift work including bank holidays, evenings, and weekends. Exact shifts to be confirmed.

30 hours a week

Duration: 1 Year 3 Months

Possible start date: 4 November 2026

Wage

£19,828 a year

Skills

• Team Working
• Organisation Skills

Qualifications

• null None required (grade None required), desired

Things to consider

The key dates are to be used as a guide only. Should the right candidate be found, this vacancy may close early.

About the employer