ICT Apprentice

About the role

This is an exciting opportunity to start a career in IT with one of Lancashire's leading Microsoft-focused Managed Service Providers.
As an Apprentice IT Support Technician, you will work across a wide range of technologies including Microsoft 365, Azure, Windows, networking, cybersecurity and cloud services.

• Provide first-line technical support to clients via telephone, email and remote support tools.
• Log, update and manage support tickets within the service desk system.
• Diagnose and resolve straightforward hardware, software and Microsoft 365 issues.
• Escalate more complex issues to senior engineers, providing clear and accurate information.
• Assist with the deployment of new devices, software and cloud services.
• Build and maintain excellent relationships with customers through professional communication.
• Ensure all work is documented accurately and in line with company procedures.
• Contribute to knowledge base articles and internal documentation.
• Support senior engineers with project work where appropriate.
• Participate fully in apprenticeship training and self-development activities.

Training

Apprenticeship standard: Information communications technician (level 3)

Training provider: NOWSKILLS LIMITED

After your apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

Successful completion of the apprenticeship may lead to a permanent full-time role, subject to performance and business needs.

Working hours

Monday to Friday. Full-time position.

37.5 hours a week

Duration: 1 Year 4 Months

Possible start date: 30 November 2026

Wage

£15,600 a year

Skills

• Communication skills
• IT skills
• Customer care skills
• Problem solving skills
• Team working

About the employer

String Systems is a Preston-based Microsoft Solutions Partner that helps businesses work smarter with technology. We support, implement and develop Microsoft solutions including Microsoft 365, Azure, Dynamics 365, Business Central, Power Platform and Copilot.

Our team works with organisations of all sizes to improve productivity, strengthen security and make better use of data and AI. We're passionate about developing people, which is why apprentices play an important role in our business and are given the opportunity to learn, contribute and grow from day one.