IT Support Apprentice

About the role

The apprentice will be part of a small, dedicated, IT team, working closely with other engineers and reporting to their dedicated mentor.

• Working in conjunction with the IT Manager and the support team.
• Working alongside the IT Manager on the applications, telephony, infrastructure and systems so they meet current and future needs.
• Supporting the IT Manager in handling the day-to-day user requests from service desk system, ticketing & installations and upgrades.
• Developing social media strategies with the team to gain a bigger following in order to increase traffic to the website.

Training

The programme integrates live and online workshops with self-paced learning, employing a guided discovery approach for individual learner contexts.

Learners are assigned a Digital Learning Consultant (DLC) for personalised coaching and support. These specialists ensure their successful progress, well-being, and readiness for assessments.

Apprenticeship standard: Information communications technician (level 3)

Training provider: QA LIMITED

After your apprenticeship

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Working hours

Monday to Friday, 9am - 5:30pm.

37.5 hours a week

Duration: 1 Year 5 Months

Possible start date: 6 November 2026

Wage

£18,000 a year

Skills

• Communication skills
• Customer care skills
• Team working

Qualifications

• GCSE 3 of any subject (grade 4+ (A* - C)), essential
• GCSE Maths & English (grade 3+ (D or above)), essential

Benefits

• £2,000 salary increase available while on programme based on performance
• Automatic enrolment into the company's Group Life Policy.
• After 12 months and subject to successful completion of apprenticeship, the apprentice will benefit from the companies profit share.

About the employer

Since 1993, Aegis have been providing IT services nationwide. From IP telephony, Cloud services, Infrastructure, to advanced intrusion prevention systems and security, they ensure businesses run as smoothly, and as securely as possible.

They take on numerous apprentices a year in which they progress internally and become highly successful. As they gain exposure to many areas of tech they have the ability to choose a career path depending on what they enjoy the most.