ICT Apprentice

About the role

Citizens Advice SORT Group is looking for a motivated and enthusiastic ICT Apprentice to join our team and develop valuable skills in IT support and digital services. This is an excellent opportunity for someone with a passion for technology who is eager to learn while gaining hands-on experience in a supportive environment.

• Providing first-line IT support to staff by resolving hardware and software issues
• Setting up, maintaining and troubleshooting computers, laptops, printers and mobile devices
• Installing and updating software, operating systems and security patches
• Assisting with user account management, passwords and access permissions
• Supporting the maintenance of networks, servers and other IT infrastructure
• Logging and tracking support requests using an IT helpdesk system
• Helping to maintain IT equipment and keeping accurate asset records
• Assisting with data backups and following cybersecurity best practices
• Supporting colleagues with Microsoft 365 applications, including Outlook, Teams and SharePoint

Training

Information Communications Technician Level 3.

Apprenticeship standard: Information communications technician (level 3)

Training provider: NOWSKILLS LIMITED

After your apprenticeship

Your earnings can increase over time with an apprenticeship.

Successful completion of the apprenticeship may lead to a permanent full-time role, subject to performance and business needs.

Working hours

Monday to Friday, full-time position, working hours TBC.

37.5 hours a week

Duration: 1 Year 4 Months

Possible start date: 5 December 2026

Wage

£15,600 a year

Skills

• Communication skills
• IT skills
• Problem solving skills
• Team working

Things to consider

• A genuine interest in ICT and a willingness to learn new technologies
• Good problem-solving skills and the ability to think logically
• Strong communication skills with a friendly and professional approach
• Basic knowledge of computer hardware, software and Microsoft 365 applications
• Good organisational skills and attention to detail

About the employer

Since 1939, we've provided advice, information and support to anyone who needs it. Today, we help people online, over the phone and face to face through services across Stockport, Oldham, Rochdale and Trafford. Stockport, Oldham, Rochdale and Trafford