Returns and Refunds

Every return on UK Junction starts in Your orders. Items go straight back to the seller, never to UK Junction, and your refund is made through UK Junction to the card you paid with.

Changed your mind

• You have at least 14 days from delivery to start a return. Some sellers offer 30 days, shown on the product page.
• After starting the return, send the items to the seller's return address within 14 days. Your return page shows the address and a return reference to put in the parcel.
• Use a tracked service and keep your proof of postage.
• You pay return postage, unless the seller offers free returns.
• Your refund covers the items and, when you return everything from that seller, the standard delivery you paid (up to the cheapest option the seller offers).
• The seller may reduce the refund if an item was handled more than needed to check it, as you would in a shop.

Food and drink, opened hygiene items, personalised items and opened sealed media cannot be returned for a change of mind.

Faulty, damaged, wrong or not as described

• Start a return or report a fault from Your orders, with a short description and at least one photo.
• Within 30 days of delivery you can get a full refund. Within 6 months you can ask for a repair or replacement, or a refund if that is not possible. After 6 months you can still report a fault.
• Return postage is the seller's cost. If you paid it, enter the cost and a photo of your receipt; it is refunded once the seller confirms the problem or we decide in your favour.

When will I get my refund?

The seller refunds within 14 days of receiving the items, or of your evidence of sending them, whichever is sooner. If they do not, UK Junction refunds you on their behalf. Refunds usually reach your card within 5 to 10 working days of being issued.

Cancelling before dispatch

You can cancel items that have not been sent yet from Your orders and get a full refund straight away.

If something goes wrong

If the seller does not reply within 3 working days, or you disagree with their decision, choose "Ask UK Junction to step in". We review the evidence from both sides and decide.

Fair use

Returns must be the item that was sent, in the condition described. We may refuse or reduce a refund, and may restrict an account, where a return is empty, swapped or damaged by misuse, or a claim is false. Your legal rights are not affected.