Faulty, damaged or wrong items

Within the return window

Choose “It is faulty or damaged”, “Wrong item sent” or “It is not as described” when you return it, with a photo and a few words. The shop pays the return postage.

After the window

Open the order and choose Report a fault. You can report a fault for up to 6 years after delivery.

Within 30 days of delivery you can reject a faulty item for a full refund. Within 6 months the shop can repair or replace it first. After that the shop reviews your claim.